Helping hospitality businesses maintain customer satisfaction and protect their brands

Employers in the hospitality industry have a substantial investment not only in their properties and equipment but also in their people, service reputation, and brand identity. At Gallagher Bassett, we understand the consistent work that goes into growing a successful hospitality business and the importance of protecting your assets from the variety of risks inherent in day-to-day business operations.

Whether it be for property damage caused by natural disaster, a case of food poisoning or allergic reaction, an employee slipping at the pool, or a guest falling off exercise equipment, we support our clients with best-in-class claims management and a comprehensive suite of risk management solutions to prevent future incidents.

Some of the claims management amenities we offer include:

  • A specialized team of seasoned claims professionals with extensive experience in the hospitality and restaurant industries
  • The ability to provide flexible staffing levels of experienced Resolution Managers to manage seasonal peaks
  • A focus on protecting your brand and providing your customers and employees with high levels of service, while securing favorable resolutions to their claims.

Our hospitality and restaurant experience

By the numbers

797
Clients

37,652
New Claims

58,949
Claims Handled

$1.8 Billion
Total Incurred

Figures represent 2022 year-end results and include all coverages.

For 75 years, we've understood the sacred trust a parent gives us when they send their teenager to work in one of our restaurants. If that teenager gets hurt, I know our GB Resolution Manager will make sure they keep our promise to give that worker the best care for their recovery. GB isn't just our TPA, they're our business partner.

Claims Manager, Harman Management Corporation

Learn more about our solutions for the hospitality industry

Claims management solutions for common exposures in hospitality

While we handle all types of insurance claims, the most common liabilities we manage for our hospitality and restaurant clients include:

  • Workers' Compensation
  • Property
  • Product Liability
  • General Liability
  • Auto Liability
  • Cyber and Tech E&O Liability
  • Professional Liability
  • Employment Practices Liability.

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Comprehensive risk control offerings that meet your unique needs

Every business faces a unique set of risk exposures, so we work as an extension of your team to provide customized solutions that cover various aspects of your operations.

Some of our offerings include:

  • Oversight, implementation, and revision of health & safety protocols and policies
  • On-site and web-based safety and compliance training
  • Litigation management consulting to help control the cost of risk associated with challenging claims.

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Make Gallagher Bassett your partner to best serve your guests and employees

As the premier risk and claims management solutions partner to hotels, resorts, and spas, we are there with you every step of the journey to ensure your guests and employees are treated with exceptional care for superior outcomes.

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